What is DSM Platform?

The platform helps organizations define, categorize, publish, and operate their digital services to provide customers a unique experience

Service Management Platform

Customer Centric

An agile and customer centric approach
to provide outstanding digital services

Time To Market

Develop your services 4 times faster
than traditional ways

The importance of the platform to organizations

Design

  • Service categorization and taxonomies
  • Service information
  • Service operating model
  • Service forms

Publish

  • Service publishing
  • Enable/Disable services
  • Periodic Services

Manage Service Operations

  • Service requests
  • Request inquiry
  • Request statistics
  • Service review and rating

Business Process Automation Platform

  • Case type / Process definition
  • Case 360 preview
  • Case permissions
  • Case auditing
  • Case collaboration
  • Support Structured, Semi-Structured, and Unstructured data objects
  • Back-office application (case list, task list,
  • Dashboard
  • Reporting and monitoring
  • Integration organization structure
  • Working calendar
  • Omni-Channel notifications

Additional Features

Others
API management
Statistics
High performance
12 factors SAAS
No vendor lock
Open Standards
BPMN, CMMN, DMN
API ready
Containarized solution
Multi-Channel
Support different devices
Web support
Notifications
Security
OWASP Compliance
Different login options
Password policies
Session management
Advanced authorization
features
Connectivity
CMS connecter
DMS connecter
Notification connecter
Multi-Lingual
Right to left support
Arabic support
Hijri Calendar